Privacy Policy – Phone Numbers & SMS Communications

Collection of Phone Numbers

We may collect your phone number when you:

  • Book a tour or shuttle

  • Submit a contact form

  • Opt in to receive text message updates

  • Communicate with us via phone, SMS, or email

  • Participate in promotions or customer service communications

Providing your phone number is voluntary.

Use of Phone Numbers

Your phone number may be used to:

  • Confirm bookings, reservations, or payments

  • Send trip-related updates (meeting locations, weather, schedule changes, delays, cancellations)

  • Respond to customer service inquiries

  • Send administrative messages related to your experience

  • Send promotional or marketing messages only if you have explicitly opted in

SMS Messaging

If you opt in to receive SMS messages from us:

  • Message frequency will vary depending on your interaction with our services

  • Message and data rates may apply, depending on your mobile carrier

  • You may opt out at any time by replying STOP to any message

  • For help, reply HELP or contact us directly

We do not send unsolicited text messages.

Consent

By providing your phone number and opting in, you consent to receive SMS or phone communications from us related to our services. Consent to receive SMS messages is not a condition of purchase.

No Sale or Sharing of Phone Numbers

We do not sell, rent, trade, or share your phone number with third parties for marketing purposes.

Phone numbers may only be shared with trusted service providers (such as SMS or booking platforms) strictly for the purpose of operating our business and communicating with you.

Data Security

We take reasonable steps to protect your personal information, including phone numbers, from unauthorized access, misuse, or disclosure.

Opting Out

You may opt out of SMS communications at any time by:

  • Replying STOP to any text message

  • Contacting us directly to request removal

After opting out, you may still receive essential non-marketing communications related to an active booking unless you request otherwise.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our communication practices, please contact us at discover@hikeolympic.com